Don’t Sweat IT Solutions shoulders the IT management burden of small businesses, providing them with enterprise-level IT services at a monthly flat rate proportional to their budget.
Zohar Shiff founded Don’t Sweat IT Solutions under the name Shiff Atlanta in 2010. The company was intended to be a solution to the two big issues Shiff saw in the world of managed IT solutions.
technicians are usually paid by the hour, putting the client and technician in a conflict of interests. The client wants the job to be as short as possible and the technician makes more if the job takes longer.
offer a flat monthly fee with everything included – all remote support, technician visits, monitoring and updating of equipment and programs – in order to help ease the minds of business owners.
IT technicians can sometimes leave the client feeling intimidated, disparaged or bewildered. Even with the best of intentions, IT staff often seem unable to communicate in plain English.
an approach that puts the comfort of the customer at the center. Friendly, expert technicians and clear, understandable explanations are the focus.
Shiff co-founded his previous IT company, A to Z Information Services, in 2000. The internet and DSL were starting to make inroads, and Shiff saw a need for someone to guide businesses in installing and managing the new technologies.
By the time Shiff left A to Z Information Services to found Shiff Atlanta, the company had grown to 17 employees and an international presence.
In its current incarnation, Don’t Sweat IT Solutions offers IT services ranging from cloud servers to synchronized email to disaster recovery. CEO and Director Shiff stays strong to his principles when it comes to IT support.
“We’re here to be a solution.
I always tell my technicians: ‘When a user tells you of a problem, the problem exists even if you cannot see it.
Your job is to solve the problem of the user first, and do it in a supportive way, regardless of whether or not it’s a technical computer problem.’”